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Privacy Policy for Super Movers

This privacy policy applies to the website www.supermovers.co.uk, provided by Super Movers. It governs the privacy of its users who choose to use it.

Introduction

This notice explains our policy regarding the information we collect about you. It sets out the conditions under which we may process any information that you provide to us or that we collect from you. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means to collect, store, transfer, use, or otherwise act on information.

We understand that all visitors to our website are entitled to know that their personal data will not be used for any unintended purposes and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us and comply with UK law, including the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We will only process your personal data under one of the six defined legal bases. If the basis for processing your personal data changes, we will notify you and inform you of any new legal basis.

Where We Collect Personal Information From

We may collect personal information about you from the following sources:

  • Information you provide when you enquire about our services.

  • When you speak to us on the telephone or in person.

  • When you use our website.

  • In emails, letters, and other forms of communication.

  • Customer feedback via Google and Social Media. Up to two months after we have provided you with a service, we may send you a request to review our service via Google Review and/or Social Media. Your name and email address may be used for this purpose.

  • When you enter a competition or promotion via our website.

  • If you provide contact details for future marketing or promotions.

  • Information from third parties (e.g., insurers, comparison websites, social networks, agents working on our behalf, employers, or government agencies).

Information We Collect

We may hold the following information within our system:

  • Name

  • Postal address

  • Contact numbers (landline and mobile)

  • Email address

  • Information required to provide you with services

  • Company/employer’s name, position, company address, and contact details (if applicable)

  • Details of any enquiry, claim, or complaint

  • Information on job sheets, collection/delivery documentation, or similar documents

We store payment information to simplify future purchases and help prevent fraud.

How We Use Your Personal Information

We may use your personal information to:

  • Prepare quotations and provide contractual services.

  • Instruct third parties or subcontractors to deliver services.

  • Manage accounting, billing, and insurance arrangements.

  • Verify credit card or other payment information.

  • Collect payments.

  • Monitor and improve our website and services.

  • Manage claims, complaints, and disputes.

  • Ensure we meet legal, statutory, and compliance obligations.

  • For debt collection purposes.

Marketing

We may use your personal information to contact you by post, phone, email, or social media with information about products and services that may be of interest to you. We may also send you information about services provided by trusted third parties.

How to Opt-Out of Marketing

If you wish to stop receiving marketing communications, you can contact us at 07903 630 589 to opt out or adjust your preferences.

Who We Share Your Personal Information With

We may share your personal information with:

  • Agents, suppliers, or subcontractors involved in delivering our services.

  • Organisations who introduce you to us or who we introduce you to.

  • HMRC, regulators, or other authorities.

  • Organisations you ask us to share your personal information with.

  • Trusted third parties who help us operate our business.

Confidentiality

We understand that any confidential information obtained from or relating to you remains your property. In accordance with GDPR, we will:

  • Only use confidential information for the purpose of providing services.

  • Ensure all staff and subcontractors comply with confidentiality requirements.

  • Not disclose confidential information without your prior consent.

  • Act only on your instructions when processing personal data.

  • Ensure staff handling data are bound by confidentiality agreements.

  • Provide you with information to ensure compliance with Article 28 of the GDPR.

Cookies

Cookies are small text files stored on your device by your web browser when you visit our website. Cookies enable us to:

  • Track website usage and improve the website’s functionality.

  • Keep you logged in to our website.

  • Record live chat conversations.

When you first visit our website, you will be asked if you wish to accept cookies. You can manage or delete cookies through your browser settings at any time.

Data Transfer Outside the European Union

Our website is hosted in the UK. However, we may use outsourced services from countries outside the European Union (such as the United States or Australia). We will ensure that any data transferred outside the EU is protected under legally binding corporate rules and other appropriate safeguards.

Service Management

We will provide operational support to ensure smooth communication, timely progress reporting, and access to key staff.

Unless you have told us otherwise, we may send you information about products and services we think will interest you. You can opt out at any time.

Super Movers will never pass on or sell your information without your consent.

Supply of Services

You may request optional services from Super Movers at any time. Charges for these services will be agreed upon before implementation.

Charges

  • Invoices for services will be raised one month in advance.

  • We will review and may increase charges annually, providing at least one month’s notice.

Payments

Once your contract ends, we will securely destroy your personal information unless we are legally required to keep it (usually up to seven years).

Profiling

We may analyse data to understand how our website and services are used. Personal data may be anonymised and converted into statistical data for research and reporting purposes.

Data Encryption

We use Secure Sockets Layer (SSL) technology to encrypt data transferred between us. You can verify that data is secure by checking for a padlock symbol in your browser’s address bar.

If you have any questions about this privacy policy or how we handle your data, please contact us at:
info@supermovers.co.uk

This policy was last updated on 24/03/2025.